ITIL Ticket Analyzer

Terms and Conditions

Effective Date: September 15, 2024

1. Acceptance of Terms

These Terms and Conditions (“Terms”) form a legally binding agreement between you and TechRay Apps LLC (“We,” “Our,” “Us”). By accessing or using our Service, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree with these Terms, you must immediately cease using the Service.

  • Binding Agreement: By accepting these Terms, you represent that you have the authority to bind yourself or the organization you represent to these Terms.
  • Modifications: We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the Service after modifications implies acceptance of the revised Terms.
  • Additional Terms: Certain features or services offered through the app may require you to agree to additional terms and conditions. In the event of a conflict between these Terms and any additional terms, the additional terms shall prevail.

2. Service Description

TechRay Apps LLC provides an AI-powered tool designed to analyze IT help desk ticket summaries. The Service generates suggested urgency, impact, and priority levels based on ITIL (Information Technology Infrastructure Library) standards.

  • AI Processing: The AI engine processes the ticket summaries you provide and generates its analysis, which includes urgency, impact, and priority levels.
  • ITIL Guidance: The analysis is based on ITIL standards, but may not always adhere strictly to them, as our AI algorithms are constantly evolving and may interpret inputs in diverse ways.
  • Service Availability: While we strive to maintain continuous and error-free operation of the Service, we do not guarantee that the Service will always be available, uninterrupted, or error-free.

3. Use of Service

  • License to Use: TechRay Apps LLC grants you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service solely for its intended purpose.
  • Eligibility: To use the Service, you must be at least 18 years old, or the age of legal majority in your jurisdiction.
  • Prohibited Activities: By using the Service, you agree not to misuse the service by attempting to damage or hack the system or provide false information.
  • No Guarantee of Accuracy: You acknowledge that the results generated by the Service are suggestions only, and you are responsible for verifying the results before taking any actions.

4. AI Analysis Disclaimer

  • The results provided by our AI are only suggestions based on your inputs and should not be solely relied upon for any critical business or IT decisions.
  • No Warranty of Accuracy: The Service may not provide accurate or complete results, especially if the ticket summaries you provide are unclear or incomplete.
  • No Liability for Results: TechRay Apps LLC shall not be liable for any damages resulting from the use or reliance on the AI-generated results.

5. User Responsibilities

  • Data Input Accuracy: You are responsible for ensuring that the ticket summaries and any other data you input into the Service are accurate, complete, and up-to-date.
  • Human Oversight: You acknowledge that the AI-generated results are advisory in nature and require human review before any decisions are made.
  • Compliance with Laws: You agree to use the Service in compliance with all applicable laws, including data protection and intellectual property rights laws.

6. No Warranty

The Service is provided "as is" and "as available." TechRay Apps LLC makes no warranties, express or implied, regarding the performance, reliability, or availability of the Service.

7. Limitation of Liability

In no event shall TechRay Apps LLC, its officers, employees, or affiliates be liable for any damages arising out of or in connection with your use or inability to use the Service. This includes but is not limited to direct, indirect, incidental, or consequential damages, loss of business, or data.

8. Data Privacy

We collect and process personal information in accordance with our Privacy Policy. By using the Service, you consent to the collection, processing, and storage of your data as described in the policy.

9. Intellectual Property

All intellectual property rights in the Service, including but not limited to the software, algorithms, design, and content, are the exclusive property of TechRay Apps LLC or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Service without express written consent.

10. Termination of Use

We reserve the right to suspend or terminate your access to the Service at our sole discretion without prior notice if you breach any of these Terms or interfere with the operation of the Service.

11. Modifications to Terms

We may update or revise these Terms at any time by posting the revised version on our website. You are encouraged to review the Terms periodically. Continued use of the Service after modifications constitutes acceptance of the updated Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Michigan, USA, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms shall be resolved exclusively in the courts of Michigan, USA.

13. Contact Information

If you have any questions, concerns, or feedback regarding these Terms, you may contact us at:

TechRay Apps LLC
Email: [email protected]