ITIL Ticket Analyzer

Privacy Policy

Effective Date: September 15, 2024

1. Introduction

This Privacy Policy describes how TechRay Apps LLC ("We," "Our," "Us") collects, uses, and shares personal information when you use the ITIL Ticket Analyzer application ("Service"). By accessing or using our Service, you agree to the collection and use of your information in accordance with this policy. Additionally, by using our Service, you are also bound by the privacy policy of Puter, whose platform our application integrates with.

2. Information We Collect

  • Information You Provide: We collect the information you input when submitting IT help desk ticket summaries, such as ticket descriptions, urgency, and other details.
  • Automatically Collected Information: We may collect technical information automatically when you use our Service, including your device type, IP address, browser type, and usage data.

3. How We Use Your Information

  • AI Processing: Your inputs are used to generate AI-powered urgency, impact, and priority levels based on ITIL standards.
  • Service Improvement: We use data to improve the Service, analyze trends, and develop new features.
  • Communication: We may use your email address to respond to your inquiries or provide updates regarding the Service.

4. Sensitive and Confidential Data Warning

IMPORTANT: The ITIL Ticket Analyzer uses AI to analyze the ticket summaries you submit. Sensitive and confidential data should NOT be entered into the app, as your inputs may be shared with third-party providers, including Puter and other service partners. We do not recommend entering personal identifiable information (PII), confidential business data, or any information subject to non-disclosure agreements (NDAs).

By using this Service, you acknowledge and accept that any data you submit may be processed by third parties and could be exposed to unauthorized access, even if we strive to protect it.

5. Sharing of Information

We may share your information with third parties under the following circumstances:

  • Third-Party Service Providers: We share data with partners such as Puter, who assist us in delivering the Service. Their privacy policy can be reviewed here.
  • Legal Compliance: We may disclose your information if required to do so by law or in response to valid legal processes, such as subpoenas, court orders, or government requests.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, we may transfer your information to the new owners or operators.

6. Data Retention

We retain personal data for as long as is necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request the deletion of your data by contacting us, but certain data may be retained as required by law.

7. Security of Information

We take reasonable measures to protect your personal information. However, no system can be completely secure, and we cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account and any actions you take while using the Service.

8. Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

  • Access and Rectification: You may request access to the data we hold about you and request corrections if necessary.
  • Deletion: You may request the deletion of your personal data, subject to legal requirements and other limitations.
  • Objection: You have the right to object to our use of your personal data for specific purposes.

To exercise any of these rights, please contact us at [email protected].

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a new "Effective Date." You are encouraged to review this policy periodically. Continued use of the Service after changes to the policy constitutes acceptance of the updated terms.

10. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Michigan, USA. Any disputes arising out of or relating to this Privacy Policy shall be resolved exclusively in the courts of Michigan, USA.

11. Contact Information

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, you may contact us at:

TechRay Apps LLC
Email: [email protected]